Cancellation & Refund Policy

Cancellation & Refund Policy

The amount of airline tickets and the service fees charged for booking are non-refundable after 24 hours. Any cancellation beyond 24 hours is subject to the rules of the concerned airline. However, a cancellation fee will be applicable. Tickets can be cancelled within 24 hours of booking for a fee via calling our 24/7 customer support. In case of no-show, the ticket is non-refundable and the whole amount is forfeited by the airline. To avoid no-show, kindly notify us at least 4 hours prior to the flight departure.

Once a ticket is purchased, changes in the passenger name(s) are not allowed as per the airline policy. Any changes made to the itinerary are restricted and are subject to the rules of the concerned airline. Tickets of all the low-cost airlines purchased within 7 days (168 hours) to the travel date are non-refundable after the time of purchase. In case of hotel bookings and rental car bookings, the amount paid is non-refundable under any circumstance. However, the service fees charged for making hotel bookings and rental car bookings may be refundable.

All cancellations pertaining to airline tickets, hotel bookings and rental car bookings need to be done over the phone only. We will only accept refund request if the below mentioned conditions are met:

If you have placed a request for cancellation and refund with us, provided that the fare rules allow for cancellation and refunds. If you are not a “no show.” “No show” refers to the situation where a passenger at the time of boarding the flight is not present at the airport and provides no information regarding the same to the airline. In most scenarios, a “no show” booking is ineligible for any waiver from supplier with regard to refund processing. We are in a position to secure waivers from suppliers while processing the requested cancellation and refund. However, it may not always be possible for us to do so. We are not able to provide any specific time frame in relation to the time that may require to process the requested refund. All the refund requests go through a stringent sequential format. Once the request for cancellation has been placed with our customer service agent, you will then be sent an e-mail notification from our end stating that the request has been received. However, receiving a notification does not ensure that you will receive a refund. The e-mail notification is just an acknowledgment that your request has been received and provides you with a tracking number. On receiving your request for cancellation and refund, we will contact the suppliers such as airlines, hotels and rental car companies to generate a waiver, only if it is eligible for a refund. The decision of the supplier will be final and we will notify you about it.

Our service fees related to the original reservation or booking are non-refundable. Kindly be informed that we are completely dependent on the suppliers' decision when it comes to receiving the requested refunds. Please note that refunds are only possible if airline/supplier rules permit such refunds. Once the requested refund has been approved by the supplier, it may take about 60-90 days; from receiving your request to receiving credit on your statement. Apart from the airlines’ and other suppliers’ refund-fees, Cheapflightsfares will charge a post-ticketing service fee, as and when applicable. All the refund fees charged are on per passenger, per ticket basis. The refund fees is only applicable if a refund has been authorized by the supplier or a waiver has been received. If the requested refund is not processed by the supplier, then in that case we will refund you the post-ticketing service fees charged by us. However, this does not apply to our booking fees for the original travel reservation or booking.